For years, automation has quietly powered the world’s most critical business processes. But the landscape is changing fast. What used to be about speed and precision is now about adaptability and intelligence.
Redwood Software has spent over 30 years at the forefront of this industry and lived through every evolution of automation. We’ve heard your challenges loud and clear, and we understand that the critical question is no longer just, “Is our process automated?” but, “Is our automation strategy resilient and truly ready for the future?”
With Redwood RangerAI, we’re introducing the next step in that journey: a comprehensive suite of AI capabilities woven into the RunMyJobs by Redwood platform — and previews of more advancements coming soon. These enhancements extend across every stage of the automation lifecycle: design, execution, monitoring and optimization.
Not only will Redwood’s automation fabric solutions continue to help you orchestrate complex operations across hybrid environments, but its new built-in AI will make every interaction smarter, faster and easier. Rather than just asking whether a process can run automatically, it’s time to begin asking if it can learn, predict and optimize output as it goes.
The friction in modern operations
Modern IT and operations teams face a kind of friction that wasn’t there before. Systems multiply and workloads expand, but expertise gets spread thin. Instead of driving innovation, a lot of teams are stuck reacting, using disconnected tools that don’t speak the same language.
The challenges are clear:
Teams face growing complexity,and orchestrating thousands of interdependent jobs across clouds and containers makes even simple changes risky
Expertise is scarce, with critical knowledge often locked in the minds of a handful of specialists
Tool sprawl and fragmentation add even more friction, creating inefficiency and risk
In a flood of “AI-washing,” it’s hard to tell what’s trustworthy and enterprise-ready
If you feel your organization has reached this tipping point, you don’t need more automation. You need smarter automation that can reason, assist and adapt without adding more noise.
Introducing Redwood RangerAI: Efficiency for every team
Redwood RangerAI is not another add-on or experimental AI feature. It’s a collection of AI-powered enhancements built directly into the RunMyJobs platform you already trust. It’s designed to simplify how you get work done, so you can learn and troubleshoot faster and scale automation confidently without having to manage yet another system.
These capabilities come to life through two complementary layers.
Effortless expertise
Redwood RangerAI turns experience into a shared asset. Instead of relying on tribal knowledge or lengthy manuals, users can ask questions in natural language and get immediate, accurate guidance.
The Redwood RangerAI Learning Assistant, a new conversational AI tool on Redwood’s public documentation site, offers 24/7 access to technical insights
The RedwoodRangerAI Support Assistant, embedded in Redwood’s Support portal, delivers instant answers to common issues, so you can resolve them on the spot and free up your experts to focus on your most complex challenges
Intelligent operations
Every automation team dreams of having more time to focus on meaningful work instead of maintenance. Redwood RangerAI makes that possible by acting as a partner who’s by your side, making you more productive and efficient.
The RedwoodRangerAI Product Assistant for RunMyJobs is built directly into the platform and provides conversational, context-aware guidance and one-click error analysis right where your work happens
The RedwoodRangerAI Automation Co-pilot for RunMyJobs assists with generating complex scripts and creating clear, concise documentation at the click of a button. With this co-pilot on your side, you’ll dramatically speed up the development lifecycle, reduce manual errors and ensure your automated workflows are well-understood and easy to maintain
Together, these help you go from a simple concept to a production-ready automation in less time, with higher quality and fewer interruptions.
Unlike generic, bolt-on AI tools, Redwood RangerAI is engineered for the precision and reliability required in enterprise automation. Leveraging Redwood’s deep automation expertise, this enhancement for RunMyJobs is fine-tuned for your specific needs.
Rather than feeding a general-purpose large language model (LLM) that returns broad information with every query, Redwood’s generative AI models are purpose-built. The results are highly consistent and cost-effective, with enhanced security thanks to minimal data being sent with each request. Through rigorous testing, Redwood delivers a scalable solution that’s immediately effective for your most critical problems.
The future is autonomous
The roadmap for Redwood RangerAI takes you beyond predefined workflows to a model where you define a high-level business goal, and the system figures out the best way to achieve it.
RunMyJobs will orchestrate intelligent AI agents that enhance workflows across your entire enterprise. These agents will predict the steps to take, dynamically leverage AI tools and reason through complex dependencies to meet the desired outcome.
As part of this evolution, Redwood continues co-innovating with SAP, and one example of this is in the interaction between RunMyJobs and SAP Joule. Today, you can turn complex actions in RunMyJobs into simple, intelligent Joule skills. Users can query the status of a process, execute workflows and more using natural language, bridging the gap between business intent and IT execution.
Redwood’s commitment to practical, secure innovation
The launch of Redwood RangerAI this month marks the beginning of a new era in automation — one where you are no longer limited by complexity or skills gaps, where you can confidently scale automation across your business, enhance operational resilience, accelerate the pace of innovation and future-proof your IT strategy without costly disruptions.
Redwood’s approach to AI is fundamentally different: it’s truly integrated rather than bolted-on, grounded in decades of real-world automation data and built with enterprise-grade security, governance and observability to ensure transparency and trust.
It’s time to eliminate the operational friction that holds your business back. Move from simply managing tasks to truly achieving outcomes. Do more than imagine what’s possible — start your journey with a visionary partner.
Most people don’t think about their plumbing until something breaks. You turn on the tap, and water flows — until one day, it doesn’t. The system that once worked quietly in the background suddenly can’t keep up with the volume of water and pressure you’re demanding.
The same thing happens in IT. For years, everything flows just fine until a system upgrade, data surge or new integration exposes the limits of the old pipes — the legacy tools. Today’s digital infrastructure is more like a smart plumbing system. It’s a network of sensors, adaptive valves and monitoring systems working together in real time. Water no longer flows in a single direction; it’s redirected, filtered and optimized across multiple sources.
Similarly, modern enterprises operate across hybrid clouds, SaaS platforms and on-premises systems where data must move intelligently and securely. Modern IT requires orchestration and automation to maintain flow without friction. And while yesterday’s plumbing could be fixed with a wrench, newer systems demand intelligent control. Automation platforms need to adapt dynamically, connect every endpoint and keep operations running under pressure.
For decades, organizations have relied on finely tuned IT ecosystems that were engineered for predictability. As technologies and expectations accelerate, predictability alone isn’t enough. You now need systems that can absorb change without breaking.
That’s the essence of cloud modernization: extending the life and value of what you’ve built while preparing it to handle what comes next. Modernization isn’t a rejection of the past. It’s a recognition that the systems built to run yesterday’s operations now need to respond to tomorrow’s opportunities to stay relevant and competitive.
What cloud modernization really means
Modernization doesn’t mean tearing out the plumbing; it means redesigning the entire water system to serve a growing city. The goal is to keep the flow running, of course, but it’s also to build the capacity and flexibility to handle what’s ahead and uphold promises to citizens.
True modernization goes beyond cloud migration. It’s about rethinking how your business and your people operate in the cloud era: using technology to reshape processes, unlock agility and scale intelligently. With a flexible, secure architecture, you can turn automation and analytics into a foundation for continuous improvement and innovation.
Modern cloud strategies are hybrid and multi-cloud by design. They can incorporate on-premises investments but connect them to more dynamic platforms that integrate AI, machine learning and intelligent orchestration.
For IT and business leaders, modernization is less a destination than a dynamic journey. It’s about continually reshaping how technology enables the business, balancing innovation with governance, agility with accountability and transformation with measurable outcomes. The most successful leaders evolve processes and people alongside technology.
Why companies are modernizing now
A few years ago, the conversation was about adopting cloud. Today, it’s more about operating effectively in it. The question enterprises ask has shifted from “Should we move?” to “How do we perform once we’re there?”
That urgency comes from business reality, not tech hype. Successful organizations aren’t modernizing just to keep up. They’re doing it to connect people, process and technology more intelligently. They want systems that work together. Teams that move faster. And data that tells them what’s next before the market does.
Across the C-suite, three modernization priorities consistently rise to the top:
Business agility and competitive differentiation
Modernization gives enterprises the ability to adapt faster — to launch new products, enter new markets or integrate new tools without waiting for infrastructure to catch up. When automation and AI are built into that foundation, innovation becomes continuous instead of disruptive.
Cost optimization and financial flexibility
The shift from capital-heavy to value-based models lets organizations match cost to business value and reinvest savings into innovation. Instead of just spending less, they can spend smarter and see measurable ROI in uptime, productivity and lower maintenance.
Security, compliance and risk reduction
With cloud, you can embed protection directly into architecture: zero-trust access, continuous patching, encryption and built-in compliance frameworks, for example. They aren’t an afterthought like they are in legacy systems.
These priorities translate directly into business impact. Modernized organizations can orchestrate across hybrid environments with less friction, so you can focus on innovation instead of maintenance. They’re also better positioned to attract and retain talent by providing modern tools and workflows. For the C-suite, this alignment of technology and workforce means IT finally operates as a growth engine.
Ultimately, those who are modernizing now see beyond infrastructure and understand that business processes drive modernization, not the other way around. Orchestrating end-to-end workflows that bridge finance, supply chain, HR and data operations gives you visibility and control. It’s less about where workloads run than how seamlessly business processes operate across the entire IT ecosystem.
From pressure to payoff
The factors above explain why modernization is urgent, but what’s the real return? The payoff is broad and cumulative. When you modernize effectively with cloud solutions, you’ll make your business stronger (not just make IT faster).
Most immediately, you’ll see operational resilience improve. Being able to respond to surges or disruptions without downtime is priceless. One global manufacturer, for example, modernized its automation environment with RunMyJobs by Redwood and improved the efficiency of its order-to-cash process by 600%, enabling next-day delivery and securing a government contract. This is proof that modernization opens up new business opportunities.
Cloud modernization turns upfront capital into predictable operating expenses, so no more paying for peak capacity that sits idle. Instead, with the right solution, you can align costs with value and get the wiggle room to reinvest in innovation.
It also improves decision-making speed, because you have a clearer view of performance, risks and opportunities. Visibility means you can act and react faster. In other words, you can compete in a world that doesn’t wait.
But the biggest return is cultural. A modernized technology foundation empowers your teams to innovate without hesitation. To achieve this, it’s critical to address the processes that underpin everything.
Workload automation: Groundwork for transformation
Modernization doesn’t start with what’s most visible but with what’s most connected: workload automation (WLA). It’s the engine that keeps jobs running across systems, and it’s step one in a larger modernization journey. If your automation is still on-prem and hard-coded, it’s probably doing its job, but could also be limiting your speed and agility.
To modernize automation today means more than replacing an old scheduler. Because your enterprise likely operates across hundreds of systems that all need to interact in real time, your goal should be to create an intelligent, future-ready automation fabric that unifies your hybrid cloud. That requires a platform that’s engineered for distributed, data-driven business.
RunMyJobs delivers exactly that: a flexible, purpose-built architecture for hybrid and multi-cloud orchestration. It’s event-driven, API-connected and secure by design. So, it can orchestrate everything from legacy workloads to intelligent, AI-driven operations with governance and control at every step.
When you modernize automation first, it helps you:
If you’re reading this, chances are your automation works. It’s not broken, but it isn’t delivering the same value that a cloud solution will. Cloud-first WLA is faster to implement, easier to maintain and more resilient in today’s hybrid enterprise environment. And it gives your team the one thing every business needs more of: time.
Let’s talk about what cloud modernization could look like for your environment.Connect with a WLA expert to see how RunMyJobs helps teams like yours scale and orchestrate core systems without the overhead.
e18 Innovation (e18), part of the Digital Workforce Services (DWF) group, is delighted to announce a new partnership with NHS Humber Health Partnership (HHP), one of the largest healthcare providers in the NHS. Under this exciting new automation programme, e18 will deliver an ambitious outpatient transformation plan designed to free up more than 26,000 hours of staff time each year, and generate circa £1m of tangible financial savings over the three year contract.
NHS Humber Health Partnership brings together Hull University Teaching Hospitals NHS Trust (HUTH) and Northern Lincolnshire and Goole NHS Foundation Trust (NLaG), employing more than 19,000 staffand serving a population of 1.5 million people across the Humber region.
Working in collaboration, e18 Innovation and Digital Workforce will deliver five core outpatient administration processes across the two Trusts, which will be deployed using UiPath’s automation technology, hosted and maintained from DWF’s market-leading, multi-vendor ‘Outsmart Go’ platform.
Louise Wall, Managing Director of e18 Innovation, said:
“We’re thrilled to be working with Humber Health Partnership on a programme that showcases the real, measurable value of automation in the NHS. HHP is a huge organisation, and we are excited to start delivering organisational transformation that improves patient care, delivers cash-releasing savings, and releases staff time for the group.”
Jussi Vasama, CEO of Digital Workforce Services, added:
“We are delighted to be welcoming another NHS customer into our community, and onto our ‘Outsmart Go’ platform – which gives NHS organisations access to an enterprise-grade, multi-vendor, fully managed cloud environment. We are also grateful to our longstanding technology partner, UiPath, for their support on this engagement, and look forward to jointly delivering value at scale”.
Matt Hogarth, Director, Healthcare UK&I at UiPath, said:
“We’re proud to be supporting the partnership between Humber Health Partnership and e18 Innovation, and are delighted to have been chosen as the technology provider that will underpin this programme. UiPath’s automation technology delivers the scalability and reliability needed to help NHS organisations modernise their operations, while e18’s deep NHS expertise will ensure the automations in-scope for this programme are implemented effectively and deliver real impact”.
Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe. Our vision: Transforming Work – Beyond Productivity. https://digitalworkforce.com
More information on e18 Consulting Ltd
Founded in 2015, e18 Consulting provides market-leading intelligent automation solutions and services to the NHS. e18 Consulting works in strategic partnership with NHS customers and supports all aspects of automation programs, from design and implementation to optimization and scaling. With the help of e18 Consulting Ltd NHS organizations achieve sustainable results, improving workforce productivity, streamlining processes, and providing high-quality care to patients. e18 Consulting Ltd works in close collaboration with NHS teams to expand their skills and promote self-sufficiency over time. As a market leader, e18 drives collaboration and knowledge sharing across the NHS to accelerate ROI, maximize value, and achieve sustainable transformation in healthcare delivery. e18 Consulting Ltd is part of the Digital Workforce Group from October 1, 2025.
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Securing user and machine identities while enabling seamless authentication is critical, especially for organizations operating across hybrid, multi-cloud infrastructures. The Citrix Federated Authentication Service (FAS) plays a central role in this process, acting as a privileged service that integrates with Active Directory Certificate Services (AD CS) or federated identity providers, such as ADFS or SAML, to issue certificates for users dynamically. These certificates enable users to log in to Citrix StoreFront, XenApp, and XenDesktop virtual environments as if they were using physical smart cards.
FAS has become an essential component for securing access to Virtual Desktop Infrastructure (VDI) and Virtual Delivery Agents (VDAs) by enabling strong, certificate-based authentication without the complexity of managing physical tokens.
However, as organizations scale their Citrix environments, managing certificates across hundreds or thousands of users becomes overwhelming. Manual processes create risk, complexity, and administrative overhead. AppViewX addresses these challenges through automated certificate lifecycle management, ensuring authentication across Citrix environments remains secure, reliable, and fully policy-compliant at scale.
The following diagram illustrates how Citrix FAS integrates with a Certificate Authority (CA) to provide services to StoreFront, XenApp, and XenDesktop Virtual Delivery Agents (VDAs).
Certificate Lifecycle Management (CLM) Challenges in Citrix FAS Environments
As organizations scale their Virtual Delivery Agent (VDA) environments, the number of certificates grows rapidly, and with it, operational and security challenges.
Managing Certificate Lifecycles: In large Citrix deployments, thousands of user and machine certificates need to be issued, renewed, and revoked on time. Doing this manually is slow, error-prone, and resource-intensive, increasing the risk of unexpected expirations that can block access to virtual desktops and apps.
Ensuring Compliance: Organizations must meet stringent security standards and regulatory mandates for encryption, certificate usage, and PKI practices. Without a centralized system, ensuring compliance across multiple CAs, certificate templates, and environments becomes complex.
Scaling Across Platforms: Modern VDI deployments often span on-premises, cloud, and hybrid environments, with a mix of Windows and Linux VDAs. A single, unified CLM system is essential to manage certificates consistently across all these platforms.
How AppViewX AVX ONE Simplifies Certificate Lifecycle Management in Citrix FAS
Securing Citrix VDI environments requires reliable certificate lifecycle management across hybrid and multi-cloud deployments. AppViewX AVX ONE CLM delivers this through holistic visibility, end-to-end automation, and policy-driven control of certificates, ensuring trust across machines, workloads, applications, and cloud services.
Its industry-leading features include smart discovery, actionable insights dashboards (such as 47-Day TLS, PQC, and Enterprise Crypto-Scoring), closed-loop automation workflows, intuitive self-service, and zero-touch policy enforcement. By streamlining CLM for all certificate types across leading public and private Certificate Authorities (CAs), AVX ONE CLM enhances enterprise-wide crypto-agility, mitigates machine identity risks, and empowers cross-functional teams to focus on innovation and growth.
How the Integration Works
When a user attempts to log on to a Citrix Virtual Delivery Agent (VDA), the logon request is sent to the Federated Authentication Service (FAS). After authenticating the user through Active Directory (AD), FAS connects to the AppViewX AVX ONE platform via a cloud connector that resides in the same Active Directory domain as FAS.
AppViewX then issues the required certificate, which is attached to the VDA machine. The Windows domain then recognizes this as a standard smart card authentication, allowing the user to log in securely.
Whenever Citrix FAS requests either a CA certificate or a user certificate, the AppViewX cloud connector receives the request in DCOM/DCERPC format. It parses and processes the request, then forwards it to the AppViewX application using standard REST API calls to obtain the certificate from the appropriate Certificate Authority (CA).
The necessary certificate template or profile must be preconfigured within the CA context, enabling AppViewX AVX ONE CLM to issue the certificate in the correct format with all required Extended Key Usage (EKU) and Key Usage (KU) fields.
All issued certificates are automatically logged within the AVX ONE platform. Administrators can configure expiry alerts and auto-renewal policies to ensure certificates are monitored and auto-renewed before expiration, maintaining continuous authentication and minimizing operational risk.
Benefits of the Citrix FAS and AppViewX AVX ONE CLM Integration
The integration of AppViewX AVX ONE CLM with Citrix FAS solves critical CLM challenges. Together, they deliver a unified, automated, and compliant certificate lifecycle management solution purpose-built for Citrix VDI environments.
Centralized and Automated Certificate Lifecycle Management: AVX ONE CLM provides a single platform to manage all certificates issued through Citrix FAS across Windows and Linux VDAs. It provides complete visibility into certificate expiry dates, trust chains, and configurations, while automating critical processes, including issuance, renewal, and revocation. This eliminates manual effort, reduces administrative overhead, and ensures certificates are always valid and trusted.
Seamless User Experience and Continuous Access: Expired or mismanaged certificates can cause authentication failures and disrupt user logins to Citrix VDAs. AVX ONE CLM automates certificate renewals and enforces proactive alerts, ensuring users always have a valid and trusted certificate to seamlessly authenticate without disruptions. This results in a more consistent and secure user experience.
Multi CA Flexibility: For Citrix environments that require certificates from multiple Certificate Authorities (CAs), AVX ONE CLM serves as a unified proxy for Citrix FAS, retrieving certificates from a broad range of public and private CAs. This eliminates dependency on Microsoft CA alone and extends flexibility for organizations using custom CA hierarchies.
Security, Compliance, and Policy Enforcement: AVX ONE CLM enforces strict enterprise-grade PKI policies to ensure all certificates used by Citrix FAS comply with corporate and regulatory mandates. Certificates are issued with correct templates, including KU and EKU fields, to maintain consistency in authentication policies across environments and strengthen Zero Trust architectures.
Scalable for Hybrid and Multi-Cloud Environments: Whether deploying on-premises, in the cloud, or in a hybrid environment, AVX ONE CLM scales effortlessly across thousands of Citrix VDAs. It allows Citrix FAS to issue and manage certificates across various VDAs, including both Windows and Linux platforms. It supports large Citrix deployments with hundreds or thousands of users, ensuring scalability.
Increased Security and Compliance: As enterprises increasingly adopt Zero Trust models, protecting digital identities with strict cryptographic policies becomes crucial. The integration of AVX ONE CLM with Citrix FAS ensures that certificates are issued with correct templates, KU, and EKU fields, maintaining consistency in authentication policies across the board. This helps adhere to corporate policies and regulatory requirements, minimizing vulnerabilities and reducing compliance risks.
The integration of Citrix FAS with AVX ONE CLM transforms how organizations manage certificates in their VDI environments. By improving visibility, fully automating certificate lifecycle management, and implementing policy-driven control, organizations can significantly reduce the risk of authentication failures, avoid costly outages, reduce administrative overhead, maintain compliance, and strengthen their security posture.
About Citrix System, Inc.
Citrix Systems is a global leader in secure access and virtualization technologies that empower organizations to deliver applications and desktops seamlessly to users anywhere. Citrix Federated Authentication Service (FAS) is a key component of Citrix Virtual Apps and Desktops, enabling secure, passwordless single sign-on by integrating with enterprise Public Key Infrastructure (PKI). FAS simplifies authentication management while enhancing user experience and security across virtual environments. Citrix currently serves more than 330,000 organizations worldwide and is headquartered in Fort Lauderdale, Florida. For more information, visit www.citrix.com.
Digital Workforce Services Plc |Interim report Q3 | 23 October 2025 at 8.00 EEST
Business Review, 1 January – 30 September 2025(unaudited)
ADJUSTED EBITDA DOUBLED. PROFESSIONAL SERVICES GREW BY 7%, DRIVEN BY AUTOMATION OUTSOURCING AND AI AGENT SOLUTIONS’ DEVELOPMENT
The effects of the cost-saving measures implemented in the first quarter resulted in improved profitability in the third quarter. The company’s continuous services declined by 3%, due to reduction of license revenue. Revenue from professional services grew by 7%, it was driven by automation outsourcing and AI agent solutions’ development. The company continued its strategic investments, particularly in healthcare business and AI solutions.
July-September 2025
Revenue was EUR 6.6 (6.6) million and grew by 0.4%
Adjusted EBITDA was EUR 0.4 (0.2) million and EBITDA EUR 0.3 (0.2) million
Operating profit was EUR 0.2 (0.1) million
Revenue from Continuous Services was EUR 4.2 (4.4) million and decreased by 3.0%. The
percentage of revenue was 64.5 % (66.8 %)
Revenue from Professional Services was EUR 2.3 (2.2) million and grew by 7.4 %
Earnings per share (EPS) was EUR 0.02 (0.02)
At the end of the reporting period, cash and bank receivables and other liquid assets were
at EUR 7.6 (11.6) million
The number of employees at the end of the reporting period was 171 (183) and the
average number of employees was 169 (180)
January-September 2025
Revenue was EUR 20.1 (20.2) million and decreased by 1.0%
Adjusted EBITDA was EUR 0.5 (0.7) million and EBITDA EUR -0.5 (0.7) million
Operating profit was EUR -0.8 (0.4) million
Revenue from Continuous Services was EUR 13.2 (12.7) million and increased by 3.9%. The
percentage of revenue was 65.6 % (62.8 %)
Revenue from Professional Services was EUR 6.9 (7.5) million and decreased by 8%.
Earnings per share (EPS) was EUR -0.08 (0.05)
Other events during the reporting period July-September:
Company announced on 15 July 2025 of the completion of share repurchase program, and of the continuation of Lago Kapital as liquidity provider after the pause during the share repurchase program
Company announced on 18 July 2025 of the acquisition of e18 Consulting Ltd.
Company announced on 18 July 2025 that Antti Karjalainen, CTO, will leave his position as a member of the management team. Karjalainen continues as Executive Advisor, supporting the development of the AI agent business
Company announced on 27 August 2025 that the Board of Directors has approved the stock option program of 2025, providing the right to issue a maximum of 300,000 share options, entitling the holders to subscribe 300,000 new shares for a subscription price of EUR 3.32 per share during 1 April 2025 to 31 December 2033
Outlook for 2025 (unchanged)
Digital Workforce’s full-year 2025 revenue is expected to be higher than in 2024 and adjusted EBITDA is projected to improve compared to 2024.
Key figures
1 000 euros
7-9/2025
7-9/2024
Change %
1-9/2025
1-9/2024
Change %
2024
Net sales
6,579
6,550
0.4 %
20,106
20,213
-0.5 %
27,256
Professional Services net sales
2,337
2,177
7.4 %
6,918
7,520
-8.0 %
9,981
Continuous Services net sales
4,242
4,373
-3.0 %
13,188
12,693
3.9 %
17,275
Continuous Services’ share of net sales
64.5 %
66.8 %
65.6 %
62.8 %
63.4 %
Gross profit
2,443
2,151
13.6 %
6,849
7,207**
-5.0 %
9,525
% of net sales
37.1 %
32.8 %
34.1 %
35.7 %
34.9 %
EBITDA
283
176
60.4 %
-519
668
-177.7 %
614
% of net sales
4.3 %
2.7 %
-2.6 %
3.3 %
2.3 %
Adjusted EBITDA *
438
213
105.0 %
517
706
-26.8 %
988
% of net sales
6.7 %
3.3 %
2.6 %
3.5 %
3.6 %
EBIT
191
108
76.2 %
-794
414
-292.0 %
268
% of net sales
2.9 %
1.7 %
-3.9 %
2.0 %
1.0 %
Net income
207
205
0.7 %
-890
528
-268.6 %
590
EPS, eur
0.02
0.02
-0.08
0.05
0.05
Personnel at the end of the period
171
183
171
183
175
Average number of personnel
169
180
172
178
178
* The EBITDA adjustment consists of restructuring costs in 2024 and 2025 and of other expenses of one-off nature
** Gross profit calculation for first quarter of 2025 has been adjusted: the items affecting comparability that were previously presented above Gross profit are now fully allocated to EBITDA. The first quarter Gross profit is now comparable with other quarters.
CEO Jussi Vasama:
In the third quarter of 2025, overall economic uncertainty continued in many enterprise customers. Uncertainty of the market can be seen in the customers’ ability to initiate new projects both in the Nordics and the United States. In the United Kingdom, the government’s investments in digitalization and automation impacted positively the demand for our services.
Digital Workforce’s revenue grew by 0.4 % from the previous year. Professional services revenue grew by 7% from previous year. Growth in total outsourcing of automation services was strong, the demand for such services has noticeably increased in the past year. In the healthcare sector, several ongoing automation projects have progressed according to our expectations.
Continuous services revenue declined by 3% from the previous year. This development was driven by the decline in the less strategic license sales, as well as regular seasonality.
I am very pleased with the improvement of profitability that we have achieved, despite the revenue being slightly below our expectations. Adjusted EBITDA reached 7% of revenue. Profitability improvement is supported by both the cost saving measures carried out in the first half of the year, as well as the increasing focus on scalable businesses.
Professional services business focusing on implementing solutions based on AI agents has grown significantly. The demand increased particularly in the insurance sector and financial services, especially in the Nordics and UK. Our Agent Workforce solution, based on AI agents, has developed significantly, and creates good, scaling growth opportunities for the first half of 2026.
Digital Workforce celebrated its 10th anniversary in August. The entire team came together in Poland for a common technology and AI training, strategy presentation, and value workshop, as well as an anniversary celebration where staff members were rewarded for their commitment to customer work and values-based activity.
After the reporting period, on 1 October 2025, we completed the acquisition of e18 Consulting Ltd. The acquisition supports the strategy of profitable international growth of Digital Workforce and makes healthcare its largest vertical. It also strengthens our position as a leading provider of pathway automation in the UK, where the NHS is one of the world’s largest public healthcare providers. Digital Workforce’s Outsmart platform and delivery capability will provide increasing scale, resilience, innovative new solutions and faster outcomes that free up clinical time and help reduce backlogs.
After the end of the reporting period, we also achieved an important win in automating a Nordic central hospital’s care pathways. The solution is based on our scalable and modular Outsmart offering, and it enables diverse automation in the follow-up of chronic illnesses.
During the year we have made significant transformations of our activities. I see that even in the current economic situation, the company has good potential in executing its strategy of profitable growth.
Events after period-end
On 1 October 2025, Digital Workforce announced that it had completed the acquisition of e18 Consulting Ltd, according to plan originally announced on 18 July 2025. The Board of Directors approved the directed share issue to Louise Wall, founder of the company to be acquired. Louise Wall was appointed as member of the management team responsible for the UK and Ireland healthcare business. Changes to roles of other management team members Karli Kalpala and Stefan Meller were announced at the same time.
This is not an interim report pursuant to the IAS 34 standard. The company adheres to the semi-annual reporting arrangement laid down in the Securities Markets Act and publishes business reviews for the first three and nine months of each year. which present the key information on the company’s financial development. The financial information provided in this business review has not been audited. Unless otherwise stated. the figures in parentheses refer to the corresponding period of the previous year. Percentages and figures presented may include rounding differences and might therefore not add up precisely to the totals presented.
Picture this: You’re walking up to your front door, hands full of groceries. Instead of fumbling for keys, your door unlocks automatically as you approach. The entryway lights flick on, your thermostat shifts to the perfect temperature, and your favorite playlist starts, all without you touching a thing.
Not long ago, automation lived on-prem. Jobs were tightly coupled to physical servers, automation was often treated as a back-office utility and schedulers were sized to match static infrastructure. But IT environments don’t stand still anymore — and automation can’t either.
As teams shift toward hybrid and cloud technologies, workload automation (WLA) needs to evolve, too. Not because your current solution is broken, but because cloud-first tools are better equipped to support growth, change and resilience. The right strategy allows you to extend what you have on-premises while taking advantage of cloud-based solutions where they make sense.
Cloud-first doesn’t mean cloud-only
Some processes still belong on-prem, and many organizations will remain hybrid or multi-cloud for the long haul. That’s normal. Automation has to meet your business where it is, not force a complete replatforming.
Cloud-first means choosing SaaS-native automation tools when expanding capabilities or modernizing parts of your environment. It gives your teams the flexibility to automate across ERP, data platforms, DevOps and more, so you can integrate quickly and reduce manual maintenance.
The goal isn’t to rip and replace. It’s to simplify what’s complex and make your WLA platform future-ready.
Why workload automation works better in the cloud
Legacy systems were built for a different era. They do the job, but they require tuning, patching and on-prem support that doesn’t scale easily. As automation becomes more central to digital operations, these limits start to matter.
Cloud-first WLA removes the infrastructure burden and adapts to shifting demand without manual overhead.
Benefit
Value provided
Built-in elasticity 🤸
Adds dynamic, on-demand scaling to manage variable workloads automatically, reducing the need for manual resource forecasting and provisioning
Faster time-to-value 🚀
Provides immediate access to the latest features and innovations through continuous, automatic updates, eliminating planned upgrade cycles
Centralized control across hybrid systems 🎯
Extends your existing central control to seamlessly manage and monitor workflows across both on-premises and cloud-native environments from a single interface
Always-on reliability 🔒
Ensures business continuity with built-in, automated failover and disaster recovery, freeing your team to focus on strategic initiatives
Pay-as-you-grow economics 💸
Optimizes resource spending by providing a flexible, value-based model that eliminates the need for risky upfront capital investment
Easier integration 🔗
Accelerates the adoption of new technologies through a continuously expanding library of pre-built connectors, reducing development time and custom scripting
Support for modern use cases 💡
Unlocks new automation possibilities, such as event-driven workflows and real-time data pipelines, resulting in improved adaptability and streamlined business outcomes
Automation goals haven’t changed — the delivery model has
The reason to automate hasn’t changed: reduce errors, speed up processes and free up people for higher-value work. What’s changed is how quickly your automation platform needs to adapt to business needs.
A cloud-first approach helps you respond to business demands without waiting on infrastructure. New processes can be built and deployed faster. New systems can be connected in less time. And your teams can focus on building value, not maintaining tools.
You don’t lose control. You gain capacity.
It also reduces technical debt. Instead of holding on to legacy schedulers that require custom scripts and tribal knowledge, you get a system that evolves with you. One that enables better governance, compliance and transparency across IT and business operations.
Respecting the value of existing systems
If you’re already using a WLA solution on-prem, you’ve laid a strong foundation. You know the value of automation, the importance of visibility and the impact of reliable scheduling.
But if you’re finding it harder to scale, integrate or support new initiatives, it may be time to extend your automation with a cloud-first option. That means giving your team a platform that’s built for what’s next.
Many teams continue to use their on-prem automation alongside cloud-first orchestration. It’s not all or nothing. The benefit is having the freedom to move at your own pace, modernizing high-impact workflows first and expanding as needed.
RunMyJobs by Redwood: Cloud-native automation that grows with you
RunMyJobs is Redwood Software’s SaaS-native WLA platform. It’s built for hybrid and cloud environments from the start and used by enterprises worldwide to orchestrate complex workflows across SAP, DevOps, data platforms, finance and more.
What makes it different:
True cloud-native: No agents, no patching, no servers to manage
Built-in support for SAP: S/4HANA, RISE with SAP, IDoc monitoring and more
Integration-ready: Prebuilt connectors for cloud services, ERP, file transfer, containers and CI/CD pipelines
Always-on performance: High availability with global redundancy and 24/7 support
Transparent pricing: Usage-based licensing with no agent or job count restrictions
RunMyJobs is ideal for teams that want to reduce manual scheduling, eliminate job failures and improve SLA performance. It brings together business-critical workloads in one view, so you can monitor, control and scale without complexity.
Many Redwood customers use RunMyJobs alongside their existing automation tools. It allows them to modernize at their own pace, starting with the processes that benefit most from agility, visibility and scale.
Thinking about your next move?
If automation is a critical part of your business, your platform shouldn’t be a limiting factor. Cloud-first WLA gives you a way to move faster without taking on more infrastructure, risk or overhead. Use it to extend your automation strategy — not upend it.
Read more about Redwood’s unique approach to WLA migration and how our teams prepare you for a smooth transition from legacy to cloud.
Workload automation (WLA) has always been a backbone technology. It runs behind the scenes, connecting ERP, data pipelines, DevOps workflows and business processes, keeping jobs on track and business outcomes on schedule. But many organizations are still running legacy schedulers or WLA tools that have served them well but weren’t built with today’s scale, hybrid IT environments or cloud workloads in mind.
If your IT automation is running well but you’re finding it harder to scale or innovate, it may be the right moment to consider a jump in WLA technology. And modernization doesn’t have to mean all cloud, all at once; many teams keep key processes on-premises while adopting cloud-based orchestration where it adds value.
Here are nine signs that your organization is ready for a change and how doing so will prepare you for scalability and long-term resilience.
✅ Your team is ready to move beyond daily upkeep
On-premises WLA solutions can fall multiple versions behind because upgrades compete with other IT priorities. Adding hardware to expand capacity feels clunky, and even routine maintenance can put critical workflows at risk. When your IT team is spending more energy on patching and firefighting than planning new initiatives, it’s often a signal you’ve outgrown the old model. Upgrading to a SaaS-based platform is less about replacing what you have and more about celebrating that your automation maturity has reached a point where you’re ready for the next level.
✅ Manual fixes are crowding out higher-value work
If your operators are babysitting workflows or writing scripts just to keep processes running, you’re not realizing the full ROI of automation. Time is money, and when you spend hours on workarounds instead of optimizing processes, your total cost of ownership (TCO) rises and strategic value shrinks.
Modern WLA software reduces that manual intervention with event-based triggers, self-service options and automated recovery. Freeing your people from constant fixes means more time spent improving processes and less time chasing failures.
✅ Automation needs to follow workloads into the cloud
Most enterprises are already moving workloads to the cloud, whether it’s data analytics, ERP modules or customer-facing apps. If your WLA doesn’t connect to cloud platforms natively, you’re forced into brittle workarounds that waste time and limit scalability.
Modernization means orchestrating flawlessly across on-prem, hybrid and multi-cloud environments — AWS, Azure, Google Cloud and SaaS applications — with equal reliability. Modern WLA adapts dynamically to wherever the workload runs.
✅ Visibility gaps are slowing decisions
When leaders don’t have a real-time view of workflows, they’re forced to make decisions based on lagging reports or gut instinct. Outdated WLA tools often lack centralized dashboards or predictive analytics. That leaves IT blind to bottlenecks, failed jobs or SLA risks until it’s too late.
Modern platforms deliver observability with centralized dashboards, SLA projections and proactive alerts so you can fix issues before they disrupt the business.
✅ Scaling feels harder than it should
Every business faces periods where job volumes soar: end-of-month closings, holiday traffic, product launches. Traditional WLA models can hit limits under pressure, leading to delays and downtime. Some organizations work around this by adding servers and hardware that they only need a few times a year.
A modern SaaS platforms scales with your business, growing and shrinking with demand, so you only pay for the value you get. That means no scrambling or overbuying.
✅ Maintenance is draining resources
Traditional job scheduling tools can come with hidden costs in the form of specialized staff or consultants and downtime during upgrades. None of that creates business value.
In contrast, a SaaS-based automation platform rolls out updates automatically to minimize downtime and ensure you don’t have to rely on niche expertise. You get true financial headroom, even beyond IT operations.
✅ Security expectations have surpassed your tools
When automation runs financials, healthcare data, customer transactions and other key processes that handle sensitive data, security isn’t optional. Many systems still in use struggle to keep pace with modern cybersecurity expectations.
Today’s automation platforms include role-based access control (RBAC), encryption, continuous patching and audit-ready trails by default. So instead of hoping your system is secure, you can prove it.
✅ AI isn’t part of the equation
If your platform is stuck in reactive mode, you’re missing opportunities to get ahead of issues and continuously improve. Automation isn’t static anymore — it’s intelligent. AI isn’t hype in this space. It’s becoming the standard for enterprises that want reliable, efficient and proactive automation.
The most advanced WLA platforms now layer in AI and machine learning. These capabilities don’t just predict job failures but also recommend optimizations and analyze patterns across thousands of runs. It’s the difference between automation that simply works and automation that amplifies ROI by proactively driving efficiency.
✅ Users want more control without more risk
When automation tools are too complex, IT becomes the bottleneck. Business users resort to shadow IT, running critical business processes outside governance because the official system is too hard to use.
Modern WLA turns this on its head with intuitive interfaces, drag-and-drop workflow builders and delegated self-service. When users are empowered, automation becomes a force multiplier instead of a source of friction.
Why readiness matters now — no matter your use case
Every organization is under pressure to do more with less. Outdated workload automation slows you down, increases risk and adds hidden costs. Modernization isn’t about chasing a trend; it’s about putting your business in a position to scale, innovate and compete.
A modern SaaS WLA solution gives you:
Scalability without infrastructure sprawl
Deep integrations not only with SAP and other enterprise systems, but also for hybrid and multi-cloud workloads
Observability for centralized visibility and predictive monitoring
AI-driven optimization and self-service
Built-in security and control
Lower cost of ownership and fewer upgrade headaches
If these signs sound familiar, it may be because your business success has outgrown traditional approaches. That’s a good thing — it means you’re ready to modernize. Acting now lets you turn that momentum into a more scalable, flexible and resilient automation strategy, just as many leading enterprises are already doing.
With RunMyJobs by Redwood, we offer the only SaaS-native WLA platform purpose-built for hybrid IT, designed to support SAP and business-critical processes at scale. Because we’ve led in both on-prem and SaaS, we’re uniquely positioned to guide your transition and help you modernize at your own pace.
Talk with a Redwood expert to see how a modern workload automation solution can reduce costs, boost operational efficiency and support your cloud journey.
