Kanta Transfer Success: The Wellbeing Services County of Central Uusimaa Retires Legacy Systems, Saving Nearly €1M Annually

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Press Release: 4.7.2025, 8:00am – Kanta Transfer Success: The Wellbeing Services County of Central Uusimaa Retires Legacy Systems, Saving Nearly €1M Annually
The Wellbeing Services County of Central Uusimaa procured a centralized client and patient information system in 2020 to replace the various legacy systems previously used across its organization. However, the introduction of the new system did not lead to the immediate retirement of the old ones — legacy systems had to remain operational until all data stored in them had been successfully transferred to the national Kanta services or the county’s own archives. Maintaining multiple systems in parallel resulted in significant costs and additional administrative burden for the county.

To retire the legacy systems as quickly as possible, the Wellbeing Services County launched an archiving project in spring 2024, supported by an automation-driven solution. Digital Workforce was selected as the implementation partner through an open tendering process, and the project was delivered in collaboration with subcontractor Atostek.

The data transfer project covered the county’s Pegasos- and Mukana -healthcare systems and ProConsona social care system. The entire archiving effort was completed within 15 months, with the project timeline calculated from the first steering group meeting.

Through the archiving project, the county was able to decommission its legacy systems in a controlled manner, securely transfer all data under statutory retention obligations to national or regional archives, and reduce the costs and risks associated with maintaining old systems.

“All project objectives were achieved, and the extensive implementation was completed on schedule. We were particularly pleased with the clear project governance, smooth communication, and our partners’ solution-oriented approach—even in challenging situations. The project benefited greatly from their deep understanding of the Kanta transfer requirements and ability to support decision-making with well-reasoned solution options”, says Hanna Downton, ICT Area Manager at The Wellbeing Services County of Central Uusimaa, and continues:
“The use of automation was essential for the rapid completion of the project. Thanks to this, we were able to exit our legacy systems on schedule, bringing us annual savings of approximately one million euros and freeing expert resources for other tasks.”

“We’re proud to serve as a trusted partner to wellbeing services counties in completing the critical system transitions. Our collaboration with the specialists at Central Uusimaa was flexible and positive throughout the project. We’re pleased that our automation solution could support their success”, says Juha Nieminen, Head of Healthcare Nordics, Digital Workforce.

“We have implemented Kanta transfers together with Digital Workforce for nearly half of Finland’s wellbeing services counties. In every joint project, the division of responsibilities and execution have run seamlessly. Our solution is based on Digital Workforce’s robotic process automation (RPA) and Atostek’s ERA platform. The data extraction is performed using RPA, which enables agile and system-independent implementation. The conversion and transfer to the Kanta archive are carried out via the ERA platform, which is designed for managing social and healthcare data”, explains Miika Parvio, Director of ERA Services at Atostek.

For more information:

Marja Heikkinen, Key Account Manager, Digital Workforce
Email: marja.heikkinen@digitalworkforce.com

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge. Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has particular expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland. https://digitalworkforce.com

Press Release: 4.7.2025, 8:00am – Kanta Transfer Success: The Wellbeing Services County of Central Uusimaa Retires Legacy Systems, Saving Nearly €1M Annually

The post Kanta Transfer Success: The Wellbeing Services County of Central Uusimaa Retires Legacy Systems, Saving Nearly €1M Annually appeared first on Digital Workforce.

Live Webinar: How Agentic Automation Transforms Customer Experience in PMI Claims

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Join us for our live webinar, featuring Hugh Pelling (Sales Director UK&I at Digital Workforce) and Kieran Watts (Industry Lead, Claims & Service Innovation at Digital Workforce), as they explore how AI agents, such as the Agent Workforce’s Agents, can reduce friction, boost efficiency, and enhance the experience for both customers and claims teams when working alongside human experts.

They’ll share practical insights from the world of Private Medical Insurance (PMI), where clarity, responsiveness, and accuracy are essential.

The post Live Webinar: How Agentic Automation Transforms Customer Experience in PMI Claims appeared first on Digital Workforce.

Digital Workforce Services Plc: Half Year Financial report, January 1 – June 30, 2025

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Digital Workforce Services Plc

Company announcement July 18, 2025 at 8.00 a.m. EET

Half Year Financial report, January 1 – June 30, 2025 (unaudited)

Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year.

Continuous Services revenue grew by 8% in the first half, profitability improved in the second quarter

The effects of the cost-saving measures implemented in the first quarter resulted in improved profitability in the second quarter. The company’s continuous services continued to grow. The revenue from professional services decreased in the first quarter due to the impact of a few large individual projects. The company continued its strategic investments, particularly in healthcare business and artificial intelligence solutions.

April-June 2025:

• Revenue was EUR 7.1 (7.0) million and improved by 1.6 %.
• EBITDA was EUR 0.4 (0.2) million and adjusted EBITDA EUR 0.4 (0.2) million.
• Operating profit was EUR 0.2 (0.1) million.
• Revenue from Continuous Services was EUR 4.5 (4.3) million and increased by 3.4%. The percentage of revenue was 63.2 % (62.2 %).
• Revenue from Professional Services was EUR 2.5 (2.6) million and decreased by -1.4 %. The percentage of revenue was 36.8 % (37.8 %).
• Earnings per share (EPS) amounted to EUR 0.02 (0.01).
• At the end of the reporting period, cash and bank receivables and other liquid assets were at EUR 9.1 (11.5) million.
• The number of employees at the end of the reporting period was 179 (176) and the average number of employees was 174 (177).

January-June 2025:

• Revenue was EUR 13.5 (13.7) million and decreased by -1.0 %.
• EBITDA was EUR -0.8 (0.5) million and adjusted EBITDA EUR 0.1 (0.5) million.
• Operating profit was EUR -1.0 (0.3) million.
• Revenue from Continuous Services was EUR 8.9 (8.3) million and increased by 7.5%. The percentage of revenue was 66.1 % (60.9 %).
• Revenue from Professional Services was EUR 4.6 (5.3) million and decreased by -14.3 %. The percentage of revenue was 33.9 % (39.1 %).
• Earnings per share (EPS) amounted to EUR -0.10 (0.03).
• At the end of the reporting period, cash and bank receivables and other liquid assets were at EUR 9.1(11.5) million.
• The number of employees at the end of the reporting period was 179 (176) and the average number of employees was 173 (177).

Other events during the period

• Company announced on January 3, 2025 that it appoints Lago Kapital as liquidity provider.
• Company announced on January 7, 2025 the appointment of Antti Karjalainen, M.Sc. (Eng.) and M.Sc. (Econ.), as Chief Technology Officer (CTO) and a member of the Management Team.
• Company announced on January 14, 2025 that Mikko Lampi M.Sc. (Eng.) has been appointed as Chief Operating Officer (COO) and member of the Management Team. Mikko Lampi succeeds Tuomo Sievilä, who has decided to leave his position as Head of Customer Operations and member of the Management Team to continue his career outside Digital Workforce. The changes were effective from 15 January, 2025.
• Company announced on February 5, 2025 a dividend policy to support the company’s profitable growth strategy. In the future, the company aims to pay a dividend of at least 30% of the profit for the financial year.
• Company announced on March 26, 2025 that CFO Heini Kautonen has resigned from the company to pursue a career outside the company. She will continue as CFO and member of Management Team until end of May 2025. The search for a new CFO will start immediately.
• Company announced on April 25, 2025 that based on the authorization given by the Annual General Meeting on 10 April 2025, the Board of Directors of Digital Workforce Services Plc has decided to start the acquisition of the company’s own shares. The maximum number of shares to be acquired is 110 000 which corresponds to approximately 1 per cent of the company’s shares. However, the amount used for acquiring shares will be at most EUR 200 000.
• Company announced on April 25, 2025 that it will terminate the LP market guarantee signed on 3 January 2025 with Lago Kapital Oy for the period of the acquisition of treasury shares. The LP market guarantee is valid until 9 May 2025 and will be extended again after the completion of the acquisition of own shares.
• Company announced on May 30, 2025 the appointment of Laura Viita, M.Sc. (Econ.), as Chief Financial Officer (CFO) and a member of the Management Team, effective 1 September 2025.

Outlook for 2025 (unchanged)

Digital Workforce’s full-year 2025 revenue is expected to be higher than in 2024 and adjusted EBITDA is projected to improve compared to 2024.

Financial targets for the strategy period

1. Growth: The company aims for an annual revenue of EUR 50 million in 2026. Revenue of approximately EUR 40 million is expected through organic growth and approximately EUR 10 million through inorganic growth. The share of strategically important continuous services is aimed to increase to over 70% of revenue during the strategy period.
2. Profitability: The company aims to reach an adjusted EBITDA level of over 15% by the end of 2026

Key figures  

* The EBITDA adjustment consists of restructuring costs in 2025.

CEO Jussi Vasama:

 I am very pleased with the results of the measures taken in the first quarter and the profitability improvement in the second quarter. In addition, continuous services businesses grew in the second quarter. Although substantial uncertainties in the international economy and trade, as well as the general weakness of the IT services market, continued throughout the reporting period, we were able to win several significant new customers and sign contract extensions with existing customers in the second quarter.

Especially in the healthcare sector, the progress of large ongoing delivery projects was in line with forecasts, which improved the results of the professional services business in the second quarter. A significant portion of the new acquisitions and extensions contributed to the growth of the healthcare business, providing a solid foundation for continued industry growth throughout the financial year.

We secured a significant contract extension with our long-term customer in North America, while maintaining a somewhat more cautious approach to this market due to its volatile and unpredictable operating environment.

 We continued to develop and sell healthcare pathway automation solutions for different use cases in line with our strategy. The company has a good opportunity to expand on the success achieved in healthcare in the Nordic countries, especially in the UK, where the government announced in June an additional investment of approximately £10 billion in technology utilization and digital transformation.

Our investments in AI agent-based solutions that revolutionize knowledge work accelerated significantly. We created entirely new solutions based on AI agents to address our customers’ most complex business challenges and use cases. In addition, we launched the Agent Workforce solution, which combines generative AI and deep industry expertise, which in the first phase will enable revolutionary changes to insurance companies’ demanding claims processing processes and practices.

The second quarter’s operational development in line with our strategy, successful new sales, and improved profitability provide a strong foundation for the second half of the year. The number of sales projects is clearly higher than in the previous year, not only in healthcare, but also in the manufacturing industry and the banking and insurance sectors. We collaborate closely with several of our technology partners on solutions that utilize AI agents, among other initiatives. This will also support the company’s future strategic development.

Helsinki July 17, 2025

Digital Workforce Services Plc
Board of Directors

For further information, please contact:

Jussi Vasama, CEO, Digital Workforce Services Plc, Tel. +358 50 380 98937

Certified adviser: Aktia Alexander Corporate Finance Oy, Tel. +358 50 520 40988

About Digital Workforce

Digital Workforce Services Plc is a leading service provider focused on business automation and technology solutions. With the Digital Workforce Outsmart platform and services, including AI agents, customer organizations can transform knowledge work, save costs, accelerate digitalization, increase revenue, and improve customer experience and competitiveness. More than 200 large international customers use the company’s services to develop their operations through automation. Digital Workforce is particularly strong in automating customer and treatment paths in health and social care, promoting the monitoring of chronic diseases, improving patient safety and increasing the productivity of nursing staff. The company was founded in 2015 and employs more than 200 business automation professionals in the US, UK, Ireland and Northern and Central Europe. Digital Workforce is listed on Nasdaq First North Growth Market.

Attachments: Half Year Financial report

The post Digital Workforce Services Plc: Half Year Financial report, January 1 – June 30, 2025 appeared first on Digital Workforce.

Live Webinar: How Agentic Automation Transforms Customer Experience in PMI Claims

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Join us for our live webinar, featuring Hugh Pelling (Sales Director UK&I at Digital Workforce) and Kieran Watts (Industry Lead, Claims & Service Innovation at Digital Workforce), as they explore how AI agents, such as the Agent Workforce’s Agents, can reduce friction, boost efficiency, and enhance the experience for both customers and claims teams when working alongside human experts.

They’ll share practical insights from the world of Private Medical Insurance (PMI), where clarity, responsiveness, and accuracy are essential.

The post Live Webinar: How Agentic Automation Transforms Customer Experience in PMI Claims appeared first on Digital Workforce.

Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK

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Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK

London | Helsinki, 1.10.2025 09:05 AM EEST – Press Release

Digital Workforce Services Plc has today closed the acquisition of UK-based e18 Consulting Ltd (e18 Innovation). Announced on 18 July 2025, the transaction supports Digital Workforce’s strategy for profitable international growth and makes healthcare the company’s largest vertical, strengthening its position as a leading provider of pathway automation in the UK.

The NHS (National Health Service) is one of Europe’s largest healthcare systems by scale and scope: over 220 Trusts serving 56 million people with 1.4 million staff, backed by a £190bn budget and a dedicated £10bn push for digital, data and AI. The NHS, like other publicly funded healthcare systems, is under sustained pressure to improve access and patient flow. e18 has delivered award-winning, vendor-agnostic automation expertise across dozens of NHS organisations. Combined with Digital Workforce’s Outsmart platform and delivery capacity, customers gain scale, resilience, innovative new solutions and faster outcomes that free clinical time and help reduce backlogs.

Founded in the UK, e18 has spent the past decade helping NHS Trusts move from pilots to nationally recognised automation programmes through deep sector knowledge and hands-on delivery. As part of Digital Workforce, that experience is amplified. The joint team will focus on removing administrative bottlenecks in outpatient, cancer and diagnostics pathways, with pre-packaged, outcome-based automations and a fully managed service offering that also covers end-to-end process automation solutions and Agentic AI. The company will also support data migrations to accelerate programme scale-up.

“Closing the e18 acquisition is a pivotal step in our strategy. Together, we can replicate innovative and proven care-pathway automations from the Nordics and the US to free up clinical time and improve patient flow across the NHS. Our team is also very excited to learn from the award-winning automation programmes, best practices and community building in the UK led by e18. The reception to this transaction has been very positive from all stakeholders, and we look forward to starting the work together now,” says Jussi Vasama, CEO, Digital Workforce.

“We can now go further and faster for our existing and new NHS customers, keeping the patient-centred focus while adding scale, platform capabilities and 24/7 managed services. Digital Workforce has unique experience and one of the most experienced and impactful automation and AI teams within healthcare. Our story is about impact: transforming the way healthcare works and supporting NHS teams on their digital journey to a sustainable future,” says Louise Wall, Managing Director, Healthcare UK & Ireland.

All operational e18 employees continue in their current roles. e18’s figures will be consolidated into the Digital Workforce Group upon completion.

A stock exchange release on the closing has been published today: https://www.sttinfo.fi/announcement/71492032?publisherId=69819009&lang=en

For further information, please contact:
Jussi Vasama, CEO, Digital Workforce Services Plc , Tel. +358 50 380 9893
Louise Wall, Managing Director, Healthcare UK & Ireland, Digital Workforce Services Plc , louise.wall@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe. Our vision: Transforming Work – Beyond Productivity. https://digitalworkforce.com

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