Live Webinar: Supercharging Your Complex Denials

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The Challenge

Healthcare organizations are facing millions in revenue loss due to complex claim denials, high-value procedures that require in-depth knowledge and analysis, have tight timelines, and are labor-intensive to appeal. Traditional denial workflows are no match for today’s volume and complexity.

Join us and our partners at Elliott Health Information Pros, Inc. (EHIP), for a practical and eye-opening session on how leading healthcare systems are modernizing denial workflows using targeted, cost-effective automation & AI to amplify the impact of existing denial teams — especially for high-cost, complex procedures.

Key Takeaways:

1. AI-powered automation enhances your complex denial team, it doesn’t replace them
   – Bots and AI Agents streamline tasks so subject matter experts can focus on strategic decisions and the complexities of these denials.
2. Automation boosts performance across the board- faster resolution times, higher appeal success rates, leading to increased revenue for the organization
3. Root Cause Analysis helps guide process improvements and mitigation strategies to prevent denials from happening in the first place
4. Your data holds the answers – Leveraging EMR, billing, and coding data through automation unlocks actionable insights that were previously out of reach.

Who Should Attend?

This session is designed for:

• Revenue Cycle Leaders
• Denials and Appeals Teams
• Patient Access Directors
• CIOs and IT Stakeholders
• CFOs
• Anyone struggling with high-dollar, high-complexity denials

The post Live Webinar: Supercharging Your Complex Denials appeared first on Digital Workforce.

Inside Information: Digital Workforce acquires e18 Consulting Ltd and becomes a leading provider in the UK healthcare automation market

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18.7.2025 07:30 EEST | Digital Workforce Services Plc Inside Information

Digital Workforce Services Plc Company Announcement

18.7.2025 07:30 EEST

Inside Information: Digital Workforce acquires e18 Consulting Ltd and becomes a leading provider in the UK healthcare automation market

Digital Workforce has today, 18 July 2025, signed an agreement to acquire the entire share capital of the UK-based e18 Consulting Ltd. The completion of this complementary and strategic acquisition enhances profitable international growth in the healthcare sector.

Highlights of the arrangement

• Digital Workforce has today signed an agreement to acquire the entire share capital of e18 Consulting Ltd. The acquisition is expected to be completed on 1 October 2025 at the latest.
• The enterprise value (EV) of the acquisition is 5 million pounds (5.8 million euros).
• The estimated equity value is around 5.7 – 5.9 million pounds (6.6 – 6.8 million euros) depending on the balance sheet at the time of the transaction, based on which adjustments are made for net debt and net working capital.
• Additional consideration is tied to the development of e18’s EBITDA and can be a maximum of 6.3 million pounds (7.3 million euros) depending on the EBITDA levels of the next two financial years, and it will be paid annually after each fiscal year.
• 20% of the purchase price and additional consideration will be paid in shares through a directed share issue to the sellers and 80% as cash consideration. The payments will be made in British pounds. The Board of Directors of Digital Workforce will decide on the directed share issue with the authorization of the Annual General Meeting 2025 before its implementation.
• The strategic acquisition expands Digital Workforce’s international growth opportunities and market potential, makes the company a leading provider in the automation of social and healthcare care pathways in the UK, and improves cross-selling and upselling opportunities in all current target markets.
• e18 Consulting Ltd’s revenue in 2024 was EUR 4.91 million euros , its operating margin (EBITDA) was EUR 0.65 million euros and its operating profit was EUR 0.65 million, representing 13.2% of net sales.
• e18’s clients include dozens of NHS organizations across numerous Integrated Care Systems (ICS), from acute trusts, to community & mental health providers, and primary care networks. The NHS (National Health Service) is the UK’s national and tax-funded healthcare system. It consists of more than 200 NHS Trusts, which are organizations providing healthcare services.
• The acquisition does not affect the guidance for the year 2025.

The acquisition executes Digital Workforce’s strategy to grow through M&A and is one of the cornerstones of the strategy journey in growing the healthcare business globally and achieving a market leader position in social and healthcare care pathway solutions. With the acquisition, Digital Workforce will become one of the UK’s largest providers of intelligent automation solutions. The acquisition of e18 Consulting Ltd will bring Digital Workforce the strongest local NHS automation expertise on the market, a proven delivery model, and long-term customer contracts.

Jussi Vasama, CEO of Digital Workforce:

“Our goals for the strategy period are to use AI to revolutionize the way large organizations do knowledge work, to become the market leader in social and healthcare care pathway solutions, and to achieve a turnover of EUR 50 million in 2026. Organic growth is expected to generate a turnover of approximately EUR 40 million, and inorganic growth of approximately EUR 10 million. The acquisition of e18 supports our strategy in many ways. With the acquisition, healthcare will clearly become our largest vertical, enabling synergy benefits in repeatable care pathway automation solutions and significant new growth opportunities for sales. By joining forces with fast-growing and profitable e18 Consulting Ltd, we will gain the strongest NHS automation expertise on the market, a proven Digital Workforce delivery team, continuous Outsmart automation services, and deep-rooted trust in customers. Together, we offer the best, most innovative, and most reliable automation and AI solutions on the market to help healthcare organizations meet growing demand, improve patient care, and optimize resources. I warmly welcome the entire e18 team to Digital Workforce.”

Louise Wall, CEO of e18 Consulting Ltd:

“Joining forces with Digital Workforce is a defining moment for e18. After years of successful collaboration, this next step accelerates our mission to transform healthcare delivery through intelligent automation. With the UK government committing £10 billion to digital transformation, we’re now ideally positioned to help NHS organizations unlock funding and deliver meaningful outcomes—across both clinical and corporate services. Our focus remains entirely on the NHS. With greater scale and deeper technical capability behind us, we can go further and faster—bringing innovative, vendor-agnostic solutions that deliver measurable impact and long-term value. For our NHS partners, this means continuity, expanded expertise, and even greater delivery strength. For our team, it opens up new opportunities to lead at scale while staying grounded in the values that define us. And for our new colleagues and investors at Digital Workforce, we bring deep NHS knowledge, a proven operating model, and long-standing, trusted relationships.”

Implementation of the acquisition

The owners of Digital Workforce and e18 Consulting Ltd have signed the share purchase agreement today, 18 July 2025. The transaction is expected to be completed on 1 October 2025 at the latest.

The total purchase price of the e18 Consulting Ltd acquisition consists of both a fixed purchase price and an additional consideration. The enterprise value (EV) of the acquisition is 5.8 million euros. The estimated equity value is around 6.6 – 6.8 million euros depending on the balance sheet at the time of the transaction, based on which adjustments are made for net debt and net working capital. Additional consideration is a maximum of 7.3 million euros depending on the EBITDA levels of the next two financial years, and it will be paid annually after each fiscal year. 20 percent of the purchase price and additional consideration will be paid through a directed share issue and 80 percent as cash consideration. The purchase price will be paid in British pounds.

The entire share capital of e18 Consulting Ltd will be transferred to Digital Workforce’s ownership on or about 1 October 2025 at the latest. In the transaction, the company founder, Louise Wall, will become a significant shareholder in Digital Workforce. In connection with the completion of the transaction, the Board of Directors of Digital Workforce will carry out a directed share issue based on the share issue authorization granted by the Annual General Meeting on 11 April 2025 as part of the payment of the purchase price to the sellers of e18 Consulting Ltd’s shares, on the condition that NSIA approves the transaction. The details of a potential directed share issue will be announced in connection with the completion of the acquisition.

Of the employees of e18 Consulting Ltd, all those involved in operational activities will continue in their current roles. e18 Consulting Ltd will continue as an independent company for the time being, strongly integrated with Digital Workforce’s intelligent automation businesses.

Strategic rationale

This is a complementary acquisition that is well suited to the significant expansion of Digital Workforce’s healthcare vertical business. As a result of the transaction, healthcare will become by far the company’s largest industry. With the acquisition, Digital Workforce will become one of the largest automation providers in healthcare automation solutions in the UK.

This acquisition reinforces Digital Workforce’s growing presence in the UK and supports the company’s strategic focus on profitable and international growth. e18 Consulting Ltd has an excellent reputation as a high-quality provider of automation services and long and stable customer relationships. In addition, their team has a very deep and extensive local knowledge of NHS processes and practices. e18 Consulting Ltd’s clients include dozens of NHS organizations across numerous Integrated Care Systems (ICS), from acute trusts, to community & mental health providers, and primary care networks.

The National Health Service, NHS, is a major healthcare system with more than 63 million registered patients, more than 100 million outpatient clinic visits, and approximately 20 million treatment cycles each year. There are 229 NHS Trusts in the UK.

The NHS’s operating expenses are more than GBP 170 billion annually. The UK government has committed to providing £10 billion in additional funding for digital transformation. Digital Workforce sees that the local process automation market is a few years behind the Nordic market. This provides good opportunities to scale and expand the customer solutions implemented in the Nordics in the UK.

The acquisition combines e18’s award-winning NHS automation history with Digital Workforce’s technical excellence and delivery capacity in Europe and North America. Together, the team will continue to support NHS organizations while accelerating towards Digital Workforce’s strategic goal of becoming a leading provider of automation and AI services globally.

More information on e18 Consulting Ltd

Founded in 2015, e18 Consulting provides market-leading intelligent automation solutions and services to the NHS. e18 Consulting works in strategic partnership with NHS customers and supports all aspects of automation programs, from design and implementation to optimization and scaling. With the help of e18 Consulting Ltd NHS organizations achieve sustainable results, improving workforce productivity, streamlining processes, and providing high-quality care to patients. e18 Consulting Ltd works in close collaboration with NHS teams to expand their skills and promote self-sufficiency over time. As a market leader, e18 drives collaboration and knowledge sharing across the NHS to accelerate ROI, maximize value, and achieve sustainable transformation in healthcare delivery.

e18 Consulting Ltd’s net sales for the financial year ended 31 August 2024 were EUR 4.91 million and EBITDA was EUR 0.65 million.

e18 Consulting Ltd will continue as an independent company for the time being, and the company’s figures will be reported as part of the Digital Workforce Group as of completion (expected October 1, 2025).

e18 Consulting Ltd’s key figures 2023–2024

Income statement

Balance sheet

Note: The company reports in pounds sterling and the figures have been translated into euros at a conversion rate of 1.15221 (the exchange rate confirmed by the ECB on 15 July 2025). The figures concerning the purchase price have also been translated from pounds to euros at the same rate.

For further information, please contact:
Jussi Vasama, CEO, Digital Workforce Services Plc, Tel. +358 50 380 98937
Certified adviser: Aktia Alexander Corporate Finance Oy, Tel. +358 50 520 40988

About Digital Workforce
Digital Workforce Services Plc is a leading service provider focused on business automation and technology solutions. With the Digital Workforce Outsmart platform and services, including AI agents, customer organizations can transform knowledge work, save costs, accelerate digitalization, increase revenue, and improve customer experience and competitiveness. More than 200 large international customers use the company’s services to develop their operations through automation. Digital Workforce is particularly strong in automating customer and treatment paths in health and social care, promoting the monitoring of chronic diseases, improving patient safety and increasing the productivity of nursing staff. The company was founded in 2015 and employs more than 200 business automation professionals in the US, UK, Ireland and Northern and Central Europe. Digital Workforce is listed on Nasdaq First North Growth Market. https://digitalworkforce.com

The post Inside Information: Digital Workforce acquires e18 Consulting Ltd and becomes a leading provider in the UK healthcare automation market appeared first on Digital Workforce.

Digital Workforce Services Plc: Half Year Financial report, January 1 – June 30, 2025

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Digital Workforce Services Plc

Company announcement July 18, 2025 at 8.00 a.m. EET

Half Year Financial report, January 1 – June 30, 2025 (unaudited)

Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year.

Continuous Services revenue grew by 8% in the first half, profitability improved in the second quarter

The effects of the cost-saving measures implemented in the first quarter resulted in improved profitability in the second quarter. The company’s continuous services continued to grow. The revenue from professional services decreased in the first quarter due to the impact of a few large individual projects. The company continued its strategic investments, particularly in healthcare business and artificial intelligence solutions.

April-June 2025:

• Revenue was EUR 7.1 (7.0) million and improved by 1.6 %.
• EBITDA was EUR 0.4 (0.2) million and adjusted EBITDA EUR 0.4 (0.2) million.
• Operating profit was EUR 0.2 (0.1) million.
• Revenue from Continuous Services was EUR 4.5 (4.3) million and increased by 3.4%. The percentage of revenue was 63.2 % (62.2 %).
• Revenue from Professional Services was EUR 2.5 (2.6) million and decreased by -1.4 %. The percentage of revenue was 36.8 % (37.8 %).
• Earnings per share (EPS) amounted to EUR 0.02 (0.01).
• At the end of the reporting period, cash and bank receivables and other liquid assets were at EUR 9.1 (11.5) million.
• The number of employees at the end of the reporting period was 179 (176) and the average number of employees was 174 (177).

January-June 2025:

• Revenue was EUR 13.5 (13.7) million and decreased by -1.0 %.
• EBITDA was EUR -0.8 (0.5) million and adjusted EBITDA EUR 0.1 (0.5) million.
• Operating profit was EUR -1.0 (0.3) million.
• Revenue from Continuous Services was EUR 8.9 (8.3) million and increased by 7.5%. The percentage of revenue was 66.1 % (60.9 %).
• Revenue from Professional Services was EUR 4.6 (5.3) million and decreased by -14.3 %. The percentage of revenue was 33.9 % (39.1 %).
• Earnings per share (EPS) amounted to EUR -0.10 (0.03).
• At the end of the reporting period, cash and bank receivables and other liquid assets were at EUR 9.1(11.5) million.
• The number of employees at the end of the reporting period was 179 (176) and the average number of employees was 173 (177).

Other events during the period

• Company announced on January 3, 2025 that it appoints Lago Kapital as liquidity provider.
• Company announced on January 7, 2025 the appointment of Antti Karjalainen, M.Sc. (Eng.) and M.Sc. (Econ.), as Chief Technology Officer (CTO) and a member of the Management Team.
• Company announced on January 14, 2025 that Mikko Lampi M.Sc. (Eng.) has been appointed as Chief Operating Officer (COO) and member of the Management Team. Mikko Lampi succeeds Tuomo Sievilä, who has decided to leave his position as Head of Customer Operations and member of the Management Team to continue his career outside Digital Workforce. The changes were effective from 15 January, 2025.
• Company announced on February 5, 2025 a dividend policy to support the company’s profitable growth strategy. In the future, the company aims to pay a dividend of at least 30% of the profit for the financial year.
• Company announced on March 26, 2025 that CFO Heini Kautonen has resigned from the company to pursue a career outside the company. She will continue as CFO and member of Management Team until end of May 2025. The search for a new CFO will start immediately.
• Company announced on April 25, 2025 that based on the authorization given by the Annual General Meeting on 10 April 2025, the Board of Directors of Digital Workforce Services Plc has decided to start the acquisition of the company’s own shares. The maximum number of shares to be acquired is 110 000 which corresponds to approximately 1 per cent of the company’s shares. However, the amount used for acquiring shares will be at most EUR 200 000.
• Company announced on April 25, 2025 that it will terminate the LP market guarantee signed on 3 January 2025 with Lago Kapital Oy for the period of the acquisition of treasury shares. The LP market guarantee is valid until 9 May 2025 and will be extended again after the completion of the acquisition of own shares.
• Company announced on May 30, 2025 the appointment of Laura Viita, M.Sc. (Econ.), as Chief Financial Officer (CFO) and a member of the Management Team, effective 1 September 2025.

Outlook for 2025 (unchanged)

Digital Workforce’s full-year 2025 revenue is expected to be higher than in 2024 and adjusted EBITDA is projected to improve compared to 2024.

Financial targets for the strategy period

1. Growth: The company aims for an annual revenue of EUR 50 million in 2026. Revenue of approximately EUR 40 million is expected through organic growth and approximately EUR 10 million through inorganic growth. The share of strategically important continuous services is aimed to increase to over 70% of revenue during the strategy period.
2. Profitability: The company aims to reach an adjusted EBITDA level of over 15% by the end of 2026

Key figures  

* The EBITDA adjustment consists of restructuring costs in 2025.

CEO Jussi Vasama:

 I am very pleased with the results of the measures taken in the first quarter and the profitability improvement in the second quarter. In addition, continuous services businesses grew in the second quarter. Although substantial uncertainties in the international economy and trade, as well as the general weakness of the IT services market, continued throughout the reporting period, we were able to win several significant new customers and sign contract extensions with existing customers in the second quarter.

Especially in the healthcare sector, the progress of large ongoing delivery projects was in line with forecasts, which improved the results of the professional services business in the second quarter. A significant portion of the new acquisitions and extensions contributed to the growth of the healthcare business, providing a solid foundation for continued industry growth throughout the financial year.

We secured a significant contract extension with our long-term customer in North America, while maintaining a somewhat more cautious approach to this market due to its volatile and unpredictable operating environment.

 We continued to develop and sell healthcare pathway automation solutions for different use cases in line with our strategy. The company has a good opportunity to expand on the success achieved in healthcare in the Nordic countries, especially in the UK, where the government announced in June an additional investment of approximately £10 billion in technology utilization and digital transformation.

Our investments in AI agent-based solutions that revolutionize knowledge work accelerated significantly. We created entirely new solutions based on AI agents to address our customers’ most complex business challenges and use cases. In addition, we launched the Agent Workforce solution, which combines generative AI and deep industry expertise, which in the first phase will enable revolutionary changes to insurance companies’ demanding claims processing processes and practices.

The second quarter’s operational development in line with our strategy, successful new sales, and improved profitability provide a strong foundation for the second half of the year. The number of sales projects is clearly higher than in the previous year, not only in healthcare, but also in the manufacturing industry and the banking and insurance sectors. We collaborate closely with several of our technology partners on solutions that utilize AI agents, among other initiatives. This will also support the company’s future strategic development.

Helsinki July 17, 2025

Digital Workforce Services Plc
Board of Directors

For further information, please contact:

Jussi Vasama, CEO, Digital Workforce Services Plc, Tel. +358 50 380 98937

Certified adviser: Aktia Alexander Corporate Finance Oy, Tel. +358 50 520 40988

About Digital Workforce

Digital Workforce Services Plc is a leading service provider focused on business automation and technology solutions. With the Digital Workforce Outsmart platform and services, including AI agents, customer organizations can transform knowledge work, save costs, accelerate digitalization, increase revenue, and improve customer experience and competitiveness. More than 200 large international customers use the company’s services to develop their operations through automation. Digital Workforce is particularly strong in automating customer and treatment paths in health and social care, promoting the monitoring of chronic diseases, improving patient safety and increasing the productivity of nursing staff. The company was founded in 2015 and employs more than 200 business automation professionals in the US, UK, Ireland and Northern and Central Europe. Digital Workforce is listed on Nasdaq First North Growth Market.

Attachments: Half Year Financial report

The post Digital Workforce Services Plc: Half Year Financial report, January 1 – June 30, 2025 appeared first on Digital Workforce.

3rd Annual AI & Automation Summit – Atlanta 2025

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Orchestrating the Future of Intelligent Workforces
Join us in Atlanta for an exclusive evening of insights and networking at the intersection of Agentic AI, Intelligent Automation, and Universal Orchestration.
Hosted by Digital Workforce and C TWO, we’re bringing together automation leaders, innovators, and decision-makers from across the Metro Atlanta area for an evening of all things automation. Discover how leading enterprises are leveraging Universal Agentic Orchestration and AI-powered automation to build resilient, self-healing digital workforces — and learn how you can unlock greater value in your program.

Why attend?
• Blueprints for automation that scale – Explore how leading enterprises like Southern Company and Sysco are scaling intelligent automation across teams and technologies with clear business outcomes.
• Future-proof your workforce – Explore how AI Agents are redefining productivity, agility, and decision-making in knowledge work.
• Control and scale – See how universal agentic orchestration and self-healing bots enable cross-platform automation across UiPath, Blue Prism, Power Automate, Automation Anywhere, and more.
• Hands-on demos and real-world stories – Get inspired by customers building automation systems that actually stick.
The venue
The Commerce Club Atlanta – Elegant rooftop venue with panoramic city views
191 Peachtree St NE | 49th Floor | Atlanta, GA 30303
Connect with peers over hors d’oeuvres and an open bar. After the presentations, enjoy a buffet dinner while continuing the conversation with automation leaders and experts.

Agenda – September 10, 2025 (3:00–8:00 PM ET)
• 3:00–4:00 PM – Registration & networking
Meet fellow attendees over drinks and light refreshments.
• 4:00–4:20 PM – Welcome & opening remarks
Karri Lehtonen, Head of North America, Digital Workforce
An overview of the intelligent automation landscape and why orchestration matters in the era of AI Agents.
• 4:20–4:50 PM – Keynote: Unlocking the value of your automations through Universal Agentic Orchestration
Ollie Fulljames, Head of Sales, C TWO
How universal agentic orchestration and self-healing automation resolve up to 90% of failures without human intervention.
• 4:50–5:20 PM – Customer case study
Kirk Hunter, Southern Company
Hear how Southern Company built a scalable automation operation with Digital Workforce and C TWO.
• 5:20–5:50 PM – Customer spotlight
TBD – Sysco
A second perspective on building resilient digital workforces with orchestration and Agentic AI.
• 5:50–6:00 PM – Final thoughts & next steps
Karri Lehtonen
Key takeaways and how to get started.
• 6:00–8:00 PM – Buffet dinner & networking
Enjoy great food, conversation, and one-on-one access to experts from Digital Workforce and C TWO.

Speakers
Kirk Hunter, Southern Company
Leading digital workforce and automation transformation in the energy sector.
[TBD], Sysco
Customer representative on scaling automation in a complex enterprise environment.
Karri Lehtonen, Head of Sales, North America, Digital Workforce
Expert in intelligent automation and enterprise transformation.
Erik Lien, CEO, C TWO
Visionary behind universal orchestration and self-healing automation.

Register now
Reserve your seat today.
Spots are limited — fill in your details to secure your place.
By registering, you agree to be contacted by Digital Workforce and C TWO in accordance with their privacy policies.
We look forward to seeing you in Atlanta!

The post 3rd Annual AI & Automation Summit – Atlanta 2025 appeared first on Digital Workforce.

The Wellbeing Services County of Kanta-Häme securely archives its ProConsona Lastenvalvoja legacy system using automation

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Press Release: 30.9.2025, 8:00am – The Wellbeing Services County of Kanta-Häme securely archives its ProConsona Lastenvalvoja legacy system using automation

The Wellbeing Services County of Kanta-Häme is archiving its legacy ProConsona Lastenvalvoja system using an automation solution provided by Digital Workforce and Atostek. The project is delivered as a SaaS service by 2M-IT.

The legacy system includes four databases that cover more than 25,000 personal identity codes. The Automation extracts data from the source system and transfers it in the required format to Kela’s Kanta archive. Once the archiving project is concluded, the wellbeing services county can close the system in a controlled and secure way.

“The Wellbeing Services County of Kanta-Häme was obliged to take over the legacy social care systems from former municipal organizations, which we are now archiving. The archiving project is under a particularly tight schedule, as the vendor has terminated the system contract and maintenance has only been extended temporarily. It was important for us to find a partner capable of delivering the service in an agile and reliable manner within the set 8-month timeframe. Once the old data is securely archived in Kela’s Kanta service, the passive databases can be swiftly decommissioned, eliminating both maintenance costs and related workload”, says Sanna Ristolainen, ICT Service Manager, Wellbeing Services County of Kanta-Häme.

“We have been developing our methodology since 2019 to meet the specific requirements of data migration projects, making project definition both agile and precise. The strengths of our automated data migration service include independence from source systems, reliable timelines, and flexible delivery. Our expertise is also grounded in deep industry knowledge and our specialists’ previous experience in social and healthcare organizations, enabling us to provide customers with comprehensive support in migration projects – for example, in matters related to data handling”, explains Juha Nieminen, Head of Healthcare Nordics, Digital Workforce

“The feedback we have received from 2M-IT’s customers shows that the Kanta transfer service we’ve built together is highly needed — and our collaboration with Digital Workforce works seamlessly. We have already carried out migrations for more than half of Finland’s wellbeing services counties, and Kanta-Häme Wellbeing Services County has also utilized our expertise in earlier projects. It is rewarding to see the strong trust placed in our know-how and ability to deliver projects in line with agreed objectives”, says Miika Parvio, Business Director, ERA Services, Atostek

For more information:

Marja Heikkinen, Key Account Manager, Digital Workforce
Email: marja.heikkinen@digitalworkforce.com

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge. Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has particular expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland. https://digitalworkforce.com

Press Release: 30.9.2025, 8:00am – The Wellbeing Services County of Kanta-Häme securely archives its ProConsona Lastenvalvoja legacy system using automation

The post The Wellbeing Services County of Kanta-Häme securely archives its ProConsona Lastenvalvoja legacy system using automation appeared first on Digital Workforce.

Changes in Digital Workforce Services Plc’s Management Team – Louise Wall Appointed Managing Director, UK & Ireland Healthcare

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Changes in Digital Workforce Services Plc’s Management Team – Louise Wall Appointed Managing Director, UK & Ireland Healthcare

Digital Workforce Services Plc | Changes in board/management/certified advisor/auditor/liquidity provider | 1.10.2025 at 09:02 a.m. EEST

Digital Workforce Services Plc has appointed Louise Wall (BA Hons, Business studies) as Managing Director of Healthcare UK & Ireland and a member of the company’s Management Team, effective October 1, 2025. In this role, Wall will oversee the healthcare business in the region and report to the CEO.

Wall is the founder of e18 Innovation Ltd., the NHS’s independent automation and AI partner, acquired by Digital Workforce. With over 25 years of experience working alongside the health service, she has built her career on driving digital transformation that provides measurable benefits for patients, staff, and organizations. Under her leadership, e18 evolved from a specialized consultancy into a nationally recognized provider of automation platforms, services, and governance models.

“We are very pleased to welcome Louise to Digital Workforce and our management team. She brings extensive experience in NHS healthcare processes, one of Europe’s largest healthcare systems by scale and scope, and a proven track record of driving growth and building successful businesses. Louise will play a key role in executing our strategy to grow our healthcare business globally and to achieve a market-leading position in social and healthcare care-pathway solutions,” says Jussi Vasama, CEO of Digital Workforce.

“I’m excited to join Digital Workforce and help healthcare organisations embed automation and AI as part of long-term, system-wide transformation. With the UK government’s significant investment in digital, we are ideally positioned to help NHS teams unlock funding. We will deliver measurable outcomes, reducing backlogs, improving patient flow and care, and freeing staff time across clinical and corporate services through Digital Workforce’s innovative end-to-end automation and AI solutions,” says Louise Wall, Managing Director, Healthcare UK & Ireland of Digital Workforce.

In addition to this appointment, the company has revised the roles of Stefan Meller and Karli Kalpala, both members of the Management Team. Meller, previously responsible for Enterprise and Public sales in the Nordics, will now lead Enterprise and Public sales across Europe. Kalpala, formerly Head of Region UK & Ireland and Head of Strategic Transformation, will continue as Head of Strategy and AI Agent Business. He will also remain as responsible director for the entire UK and Ireland region.

Digital Workforce Services Plc’s Management Team as of 1.10.2025:
• Jussi Vasama (CEO)
• Laura Viita (CFO)
• Mikko Lampi (COO)
• Karli Kalpala (Head of Strategy & AI Agent Business)
• Karri Lehtonen (Head of Region, North America)
• Stefan Meller (Head of Enterprise & Public, Europe)
• Kristiina Åberg (Head of Marketing)
• Eila Onniselkä (Head of People & Culture)
• Louise Wall (Managing Director, Healthcare UK & Ireland)
• Juha Nieminen (Head of Healthcare, Nordics)

Contact information:

Digital Workforce Services Plc
Jussi Vasama, CEO
Tel. +358 50 380 9893

Laura Viita, CFO
Tel. +358 50 487 1044
Investor relations | Digital Workforce

Certified advisor 
Aktia Alexander Corporate Finance Oy
Tel. +358 50 520 4098

The post Changes in Digital Workforce Services Plc’s Management Team – Louise Wall Appointed Managing Director, UK & Ireland Healthcare appeared first on Digital Workforce.